Straight answers.
No jargon.

AI automation means using software to handle repetitive tasks automatically — appointment reminders, invoice chasing, enquiry follow-ups, review requests, social media posts. Instead of doing these manually, they happen in the background, 24/7, while you focus on the work that actually needs you. Ops Intel builds and manages these systems for UK small businesses so owners can stop drowning in admin.

Ops Intel charges a fixed monthly fee with no hidden costs or hourly rates:

Starter — £197/month: Up to 2 active automations, full setup, monitoring, and email support.

Growth — £497/month: Up to 5 automations plus a custom AI assistant. Most popular for growing businesses.

Partner — £997/month: Up to 12 automations across multiple workflows.

Enterprise: Custom pricing for multi-location businesses.

One-off automation builds also available from £497. All plans include a 3-month minimum then roll monthly.

Most clients are live with their first automations within 4 weeks of the initial discovery call. We use a library of 115+ pre-built automations — we configure proven, tested tools rather than building from scratch, so timelines are predictable and there are no development surprises.

None. We handle all technical setup, configuration, testing, and ongoing management. You tell us what you want to automate, we build it, hand it over, and keep it running. Our clients include plumbers, electricians, accountants, and tattoo studio owners — none of whom had any automation experience beforehand.

Here's what Ops Intel typically automates for UK small businesses:

📅 Bookings & scheduling: Confirmations, reminders, follow-ups, no-show handling

💷 Finance: Invoice generation, payment chasing, overdue reminders

📩 Lead nurturing: Enquiry auto-replies, follow-up sequences, proposal tracking

⭐ Reviews: Google review requests triggered automatically after completed jobs

📱 Social media: Scheduled posts across platforms, content recycling

🤝 Client onboarding: Welcome packs, document collection, task checklists

📊 Reporting: Weekly business summaries, lead conversion reports

We have 115+ pre-built automations across 18 categories. Browse the full library →

Absolutely — trades and service businesses see some of the biggest gains. Plumbers, electricians, builders, landscapers, and cleaners typically lose hours every week to missed call-backs, manual invoicing, chasing unpaid jobs, and posting on social media. We automate: instant SMS replies to enquiries while you're on the tools, automatic invoice reminders, booking confirmations, review requests after every job, and social posts that go out without you lifting a finger. You stay on the tools; we handle the office.

Yes. Ops Intel works with accountants, solicitors, consultants, financial advisers, and other professional services firms across the UK. Popular automations include: client onboarding document collection, invoice chasing sequences, appointment reminders, proposal follow-ups, compliance document expiry alerts, and post-project satisfaction surveys. All configured to your firm's tone and brand.

There's a 3-month minimum term on all plans, then everything rolls monthly with one month's notice to cancel. All automations run on your own accounts — if you leave, you take everything with you. No data held hostage, no penalties, no exit fees.

GEO (Generative Engine Optimisation) is the process of making your business visible when people ask AI tools — ChatGPT, Perplexity, Google AI Overviews, Bing Copilot — for local recommendations. When someone types "best accountant in Birmingham" into ChatGPT, GEO determines whether your business gets mentioned. Most UK small businesses currently have zero GEO signals in place, which means they're invisible to a growing number of potential customers.

SEO gets your website ranking on Google's traditional blue-link results. GEO gets your business named and recommended inside AI-generated answers. The signals AI systems use are different: structured data markup, consistent directory listings, citation volume, review quality, and FAQ-style content that directly answers questions. As more people use AI tools to find local services, GEO is becoming as important as SEO was in 2010 — and the businesses acting now will have a head start that's very hard to close later.

The core signals AI systems use to recommend local businesses:

✓ Structured data (schema markup) on your website telling AI exactly what you do, where you are, and who you serve

✓ NAP consistency — your name, address, and phone number matching exactly across Google Business Profile, Yell, Yelp, Facebook, and every other directory

✓ Review volume — AI systems factor in review count and recency heavily

✓ FAQ-style content that directly answers the questions your customers actually type into AI tools

✓ Citations on authoritative websites — industry directories, local news, trade associations

Ops Intel's GEO service handles all of this end-to-end for UK small businesses.

Faster than traditional SEO. Schema markup and directory consistency changes can be picked up by AI systems within days to weeks. Review volume builds over months but compounds significantly over time. Most Ops Intel clients see measurable improvement in AI search visibility within 60–90 days of GEO work being completed.

If your business uses any AI tools — ChatGPT, Microsoft Copilot, automated customer emails, AI scheduling systems, AI-powered customer service — then yes, you should have a written AI compliance policy. UK regulators (the ICO in particular) are increasingly scrutinising how businesses handle AI and customer data, and the EU AI Act introduces obligations that extend to UK businesses serving EU customers. A compliance policy protects you before anyone comes looking.

The EU AI Act is a comprehensive regulation governing how AI systems can be developed and used within the EU, with obligations based on risk level. Even though the UK left the EU, the Act applies to UK businesses that serve EU customers, operate in EU markets, or use AI tools built by EU-regulated companies — which covers most UK businesses using tools like ChatGPT or Microsoft Copilot. UK regulators are also developing parallel guidance. Ops Intel produces bespoke AI compliance policies for UK small businesses so you're covered on both fronts.

Every Ops Intel AI compliance policy is bespoke — written specifically for how your business actually uses AI, not copied from a generic template. It covers: a register of all AI tools your business uses, the data those tools process, risk classifications under the EU AI Act, staff usage guidelines, customer disclosure obligations, and a review schedule. Written in plain English your team can actually read and follow. Delivered as a ready-to-publish document.

The Ops Intel Marketing Intelligence Report is a one-off £97 report that delivers four automated scans of your website:

📊 Performance Score — Google PageSpeed score across four dimensions with plain-English explanations and specific fix instructions

🔍 SEO Health Check — 12 on-page SEO factors checked with a clear action list for any failures

🤖 AI Recommendations — Claude-powered growth recommendations tailored to your industry and website content

📋 90-Day Strategy — A bespoke content and growth plan generated from your business answers

The full report is delivered to your inbox within minutes of purchase. No agency fees, no waiting, no jargon.

The report is delivered by email, typically within 2–5 minutes of submitting your business details and completing payment. You receive a full summary in the email itself plus a link to your full report hosted online. No PDF downloads, no waiting days for a consultant to write it up.

Book a free 15-minute review call with Scott after receiving your report. He'll walk through your results personally, prioritise the actions, and answer any questions. Email scott@opsintel.io to arrange it. If you want Ops Intel to implement the recommendations, that's what our automation and GEO services are for.

Ops Intel is based in Newcastle upon Tyne, Tyne and Wear, England. We work with small businesses across the whole of the UK — from Cornwall to the Scottish Borders — and all work is done in-house with no offshore teams or handoffs. You can reach us at scott@opsintel.io.

We work with UK small businesses across 18 industry categories including: trades and construction, professional services, health and wellness, hospitality and food service, retail, property and estate agents, automotive, education and training, the care sector, charities and not-for-profit, and e-commerce. If you have repetitive admin tasks eating your time, we almost certainly have automations built and ready for your sector.

Book a free 30-minute discovery call at cal.com/opsintel/30min. On the call, Scott will listen to how your business currently operates, identify the highest-impact automations for your situation, and walk you through exactly what working with Ops Intel looks like. No sales pressure, no obligation — just a straight conversation about whether we can help.