Privacy Policy
Last updated: 31 March 2026
1. Who We Are
Ops Intel ("we", "us", "our") is a business automation SaaS platform operated by Ops Intel. Our registered place of business is Newcastle upon Tyne, England, United Kingdom.
For any privacy-related enquiries, contact us at: scott@opsintel.io
2. What Data We Collect
We collect the following categories of personal data:
- Account data: Email address, name, and password (hashed) when you register.
- Billing data: Billing name and address, and payment card metadata (last 4 digits, expiry) — full card details are processed and stored by Stripe and never held by us.
- Usage data: Log data, IP addresses, browser type, and pages visited for security and performance monitoring.
- Content you create: Leads, campaigns, content items, workflows, and social posts you add to the platform.
- Communications: Emails you send or receive via the platform's outreach features.
3. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract performance: To provide the service you have signed up for.
- Legitimate interests: To improve the platform, prevent fraud, and ensure security.
- Legal obligation: Where required by applicable law.
- Consent: For optional marketing communications, where we have obtained your consent.
4. How We Use Your Data
We use your personal data to:
- Provide, maintain, and improve the Ops Intel platform
- Process payments and manage your subscription
- Send transactional emails (account confirmations, invoices, password resets)
- Respond to support requests
- Comply with legal obligations
- Detect and prevent fraudulent or abusive activity
5. Artificial Intelligence & Automated Processing
We use artificial intelligence tools and automated systems in the operation of our platform. We are committed to transparency about this use in compliance with UK GDPR, the Data (Use and Access) Act 2025, and ICO guidance on AI and automated decision-making.
AI Tools We Use
| Tool | Provider | Purpose |
|---|---|---|
| Claude API | Anthropic PBC | AI assistant features; drafting assistance using large language model (LLM) technology |
| Make.com | Celonis SE | Business process automation workflows using automated tools |
| n8n | n8n GmbH (self-hosted) | Complex workflow automation using algorithmic processing |
| HuggingFace Inference API | Hugging Face Inc. | Zero-shot text classification using machine learning models |
| Google Maps Places API | Google LLC | Business data enrichment (public business information only) |
| Stripe | Stripe Inc. | Payment processing (card details held by Stripe, not us) |
| Resend / SendGrid | Resend Inc. / Twilio Inc. | Transactional email delivery |
| Railway | Railway Corp. | Cloud infrastructure hosting all platform data |
Automated Decision-Making
Our Business Intelligence Report feature involves automated processing of website URLs to generate performance scores (page speed, SEO health, GEO readiness, AI compliance risk). This is automated analysis produced by an AI system — it is not a decision that produces legal effects concerning you, and you are free to disregard any automated findings or request a human review.
We do not use fully automated decision-making that produces legal or similarly significant effects concerning individuals, as defined under UK GDPR Article 22.
AI-Generated Content
Some platform features (AI assistant, caption generation) use generative AI to produce draft content. All AI-generated outputs are provided as drafts for human review — we do not represent AI-generated content as independently verified professional advice.
Third-Party AI Providers
Where we use third-party AI tools to process data you have provided, we ensure appropriate Data Processing Agreements are in place. We do not permit AI providers to train their models on your confidential data without your explicit consent.
6. Data Sharing
We do not sell your personal data. We may share data with the following categories of third parties:
- Stripe: Payment processing (PCI DSS compliant)
- SendGrid (Twilio): Transactional email delivery
- Railway: Cloud infrastructure hosting (EU/US data centres)
- Anthropic: AI assistant features (message content processed; not stored by Anthropic)
- Google Maps API: Business data enrichment for prospecting features
All sub-processors operate under appropriate data processing agreements.
7. Data Retention
We retain your data for as long as your account is active, or as needed to provide services. Upon account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or accounting purposes (typically 7 years for financial records).
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Restrict how we process your data in certain circumstances.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, contact us at scott@opsintel.io. We will respond within 30 days.
9. Cookies
We use strictly necessary session cookies to keep you logged in. We do not use advertising or tracking cookies.
10. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), hashed passwords, and restricted access controls. See our Security page for details.
11. International Transfers
Your data may be transferred to and processed in the United States (Stripe, SendGrid, Anthropic, Railway). These transfers are subject to standard contractual clauses or adequacy decisions as appropriate under UK GDPR.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the platform. The "Last updated" date at the top of this page will reflect any changes.
13. Contact & Complaints
For privacy enquiries, contact us at scott@opsintel.io.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).